EC-Ship
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Products and Services

e-Express Service

For those who often shop or trade online, e-Express offers senders end-to-end online tracking of the items sent to receivers as well as extra convenience. It could be the perfect mailing tool for you. The e-Express service has been extended to Cambodia, Indonesia, Macao, Malaysia, Philippines, Thailand and Spain on 1 July 2017 (Saturday). In addition, customers can enjoy concessionary postage for posting e-Express items to United States, Canada, Brazil, Russia, Netherlands, Switzerland, Norway, Sweden, Denmark, Australia, New Zealand, Japan, South Korea and Singapore. Post now!

Destination United States, Canada, Brazil, United Kingdom, France, Germany,
Netherlands, Switzerland, Spain, Russia, Norway, Sweden,
Denmark, Israel, Japan, South Korea, Macao , Vietnam ,
Cambodia, Thailand , Malaysia, Singapore, Philippines,
Indonesia, Australia and New Zealand
Weight 2kg or below
Size Same as the size of normal air mail letters and packets
Item no. Start with the prefix “L”
Delivery speed It may take 7 to 14 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Brazil and Russia, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.
Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.
Mail tracking Provide end-to-end online tracking of mail items starting from the completion of preparation at EC-Ship Online Platform to last mile delivery at destination.
Signature service Not available but provide end-to-end online tracking
Certificate of Posting A Certificate of Posting can be downloaded from EC-Ship Online Portal within six months from the date of posting.
Mail Segregation
(USA only)
Before tendering items for posting, senders are required to segregate mail items according to the cities (Offices of Exchange) assigned by the EC-Ship Online Portal.

Remark: All items sent are subject to the regulations set out in the Post Office Guide.

Prior to mail posting, customers can click here to check for the “Overseas Post - Service Information by Destination” of the Post Office Guide.

Payment Options

Pay by credit card online, permit mailing deposit account (which requires prior application with Financial Services Division of Hongkong Post) OR pay by cash, EPS or Octopus (only available in counters installed with Octopus facility) at Post Office counter

Insurance

It is entirely voluntary to purchase extra insurance coverage. Under the existing contract, the premium is $11 per item.

Postage rates

Postage rates depend on the weight of an item and its destination. The postage rates for e-Express Service items of different weights destined for United States, Canada, Brazil, United Kingdom, France, Germany, Netherlands, Switzerland, Spain, Russia, Norway, Sweden, Denmark, Israel, Japan, South Korea, Macao , Vietnam , Cambodia, Thailand , Malaysia, Singapore, Philippines, Indonesia, Australia and New Zealand are as follows:

Postage Rates (Effective Date: 1 July 2017 until further notice.)

Weight
per item (g)
Postage(HK$)
United States Canada Brazil United Kingdom France Germany Switzerland
50g or below $20.0 $35.0 $36.0 $32.0 $24.0 $28.0 $30.0
Over 50g - 100g $21.0 $37.0 $38.0 $36.5 $28.0 $33.0 $31.0
over 100g for each additional 10g
Over 100g - 500g $0.7 $1.1 $0.9 $0.9 $1.0 $1.0 $0.8
over 500g for each additional 10g
Over 500g - 2000g $0.6 $1.0 $0.9 $0.8 $1.0 $0.9 $0.8
Weight
per item (g)
Postage(HK$)
Netherlands Spain Russia Norway Sweden Denmark Israel
50g or below $35.0 $40.0 $25.0 $34.0 $35.0 $36.0 $34.0
Over 50g - 100g $37.0 $41.0 $28.0 $34.0 $39.0 $40.0 $37.0
over 100g for each additional 10g
Over 100g - 500g $0.8 $0.8 $1.2 $0.8 $0.8 $0.9 $0.8
over 500g for each additional 10g
Over 500g - 2000g $0.8 $0.8 $1.2 $0.7 $0.8 $0.9 $0.8
Weight
per item (g)
Postage(HK$)
Japan South Korea Macao Vietnam Cambodia Thailand
50g or below $26.0 $29.0 $25.0 $26.0 $26.0 $32.0
Over 50g - 100g $27.0 $30.0 $26.0 $28.0 $28.0 $33.0
over 100g for each additional 10g
Over 100g - 500g $0.4 $0.3 $0.4 $0.5 $0.5 $0.5
over 500g for each additional 10g
Over 500g - 2000g $0.4 $0.3 $0.4 $0.5 $0.5 $0.5
Weight
per item (g)
Postage(HK$)
Malaysia Singapore Philippines Indonesia Australia New Zealand
50g or below $26.0 $24.0 $32.0 $26.0 $30.0 $30.0
Over 50g - 100g $28.0 $25.0 $33.0 $28.0 $32.0 $32.0
over 100g for each additional 10g
Over 100g - 500g $0.4 $0.4 $0.5 $0.4 $0.6 $0.6
over 500g for each additional 10g
Over 500g - 2000g $0.4 $0.4 $0.5 $0.4 $0.6 $0.6

*Service to Macao despatched by Surface.

Local Handling Times
Local handling time#*
Non-Peak Period^ Peak Period^
within the same day or the following working day within 2 working days

# No. of working days needed for despatching airmail (posted before the advertised latest time for posting) to the designated air carrier, subject to flight availability.
^ Non-peak period: March to October 2018; Peak period: November 2017 to February 2018.
* Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges.

Posting Procedures
Customers can click the following link to watch a video on how to prepare of e-Express mail item for posting:
https://youtu.be/zUppflTGikg
1. Log on to the EC-Ship Online Platform, then input or upload delivery information.
2. Make a payment online by credit card(optional).
3. Print out a shipping label and affix it to the surface of a mail item.
4. Go to a post office for posting (except mobile post office).
5. Make up any shortage in postage at counter by cash, EPS or Octopus (only available at counters installed with Octopus paying devices)
(if necessary).
6. Receive a posting receipt for your record.
7. Download a Certificate of Posting on EC-Ship within 6 months from the date of posting.